Returns & Exchanges
At Kikiva Collection, we want you to love your new style, which is why we offer a hassle-free 30-day return policy for all unworn garments with original tags attached. If your purchase isn't a perfect fit, we are here to help you find the right size or provide a full refund.
Initiate Your Request
Log into our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all labels and protective liners are intact to qualify for a refund.
Ship the Items
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing